Please take care when placing your order, as we are unable to cancel or make amendments to an order after it has been placed. Any details which are entered incorrectly at the time of ordering are the responsibility of the customer. 

We are a small company and our teams can sometimes work independently, which means we may not review an email regarding any amendments or cancellations prior to an order being dispatched. 

Amendments include:

• Change of envío address
• Applying discounts/gift cards
• Full order cancellations
• Adding and/or removing items from an order
• Change of product colour

To make a return, please wait until you receive your order and then email us at hello@littlepuku.com

Artículos a precio completo:
To return full price items, email us at hello@littlepuku.com within 30 days of receipt. We'll provide return instructions and address. Items must be unused, with original packaging intact. Return envío is your responsibility, and items must be sent back within 7 días hábiles. No exchanges are offered; please place a new order if you would like a different item or colour. Returns are not accepted after 30 days, and original envío costs are non-refundable.

Sale Items:
Items bought with a discount, during a sale, or promotional period are ineligible for refunds but can be returned for store credit within 30 days, excluding original envío costs. Store credit is valid for 12 months.

Artículos a precio completo:
1. Envíanos un email a hello@littlepuku.com within 30 days of receiving your order to start the return process.
2. We will provide you with return instructions and the address to send the items back.
3. Ensure that the items are unused, include proof of purchase, and that all original packaging is intact.

Please note that you are responsible for the return envío costs, and the items must be returned within 7 días hábiles. We do not offer direct exchanges. If you want a different colour or item, please place a new order. Returns are not accepted after the 30-day window, and original envío costs are non-refundable.

Sale Items:
Items purchased with a discount code, on sale, or during a promotional period can be returned within 30 days for store credit, excluding original envío costs. Store credit is valid for 12 months from the issue date.

We strive to price our items as cost-effectively as possible and do not embed the cost of returns into our pricing.

As such, the cost of return envío is your responsibility. Items must be sent back to us within 7 días hábiles of your return request.

We strongly recommend using a trackable envío method for your return, as we cannot process returns for items lost in transit.

Once we receive and inspect your returned item, we will process your refund.

All refunds are issued to the original method of payment.

Please allow up to 5 días hábiles after we receive the item for the refund to be processed.

Depending on your card issuer's policies, it may take a few additional días hábiles for the refund to reflect in your account.

No ofrecemos cambios directos en este momento.

Si deseas un color o artículo diferente, por favor inicia una devolución del artículo original. Luego realiza un nuevo pedido para el reemplazo.

In the unlikely event that you receive a damaged or incorrect item, please send an email to hello@littlepuku.com with a description and image/s of the damage or incorrect item, along with your full name and order number for further review.

All products must be checked for damage due to freight immediately on entrega and advised to Little Puku within 48 hours.

Los costes de envío originales no son reembolsables.