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Returns & Refunds

Returns FAQs

Please take care when placing your order, as we are unable to cancel or make amendments to an order after it has been placed. Any details which are entered incorrectly at the time of ordering are the responsibility of the customer. 

We are a small company and our teams can sometimes work independently, which means we may not review an email regarding any amendments or cancellations prior to an order being dispatched. 

Amendments include:

  • Change of shipping address
  • Applying discounts/gift cards
  • Full order cancellations
  • Adding and/or removing items from an order
  • Change of product colour

To make a return, please wait until you receive your order and then email us at

Full Price Items:
To return full price items, email us at within 30 days of receipt. We'll provide return instructions and address. Items must be unused, with original packaging intact. Return shipping is your responsibility, and items must be sent back within 7 business days. No exchanges are offered; please place a new order if you would like a different item or colour. Returns are not accepted after 30 days, and original shipping costs are non-refundable.

Sale Items:
Items bought with a discount, during a sale, or promotional period are ineligible for refunds but can be returned for store credit within 30 days, excluding original shipping costs. Store credit is valid for 12 months.

Full Price Items:
1. Email us at within 30 days of receiving your order to start the return process.
2. We will provide you with return instructions and the address to send the items back.
3. Ensure that the items are unused, include proof of purchase, and that all original packaging is intact.

Please note that you are responsible for the return shipping costs, and the items must be returned within 7 business days. We do not offer direct exchanges. If you want a different colour or item, please place a new order. Returns are not accepted after the 30-day window, and original shipping costs are non-refundable.

Sale Items:
Items purchased with a discount code, on sale, or during a promotional period can be returned within 30 days for store credit, excluding original shipping costs. Store credit is valid for 12 months from the issue date.

We strive to price our items as cost-effectively as possible and do not embed the cost of returns into our pricing.

As such, the cost of return shipping is your responsibility. Items must be sent back to us within 7 business days of your return request.

We strongly recommend using a trackable shipping method for your return, as we cannot process returns for items lost in transit.

Once we receive and inspect your returned item, we will process your refund.

All refunds are issued to the original method of payment.

Please allow up to 5 business days after we receive the item for the refund to be processed.

Depending on your card issuer's policies, it may take a few additional business days for the refund to reflect in your account.

We do not offer direct exchanges at this time.

If you would like a different colour or a different item, please initiate a return for the original item. Then place a new order for the replacement.

In the unlikely event that you receive a damaged or incorrect item, please send an email to with a description and image/s of the damage or incorrect item, along with your full name and order number for further review.

All products must be checked for damage due to freight immediately on delivery and advised to Little Puku within 48 hours.

Original shipping costs are not refundable.

Need to return?

Need to return an item? Please reach out to us using the contact form below, or send us an email at

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