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Shipping & Handling

Shipping Details

- All orders are shipped with tracking.

- Free shipping on orders over AUD $50.

- Delivery time can vary 2-5 days depending on your location (allow up to 10 days for rural and remote locations).

- Your signature may be required on delivery.

In some countries, customs or import duties may be charged. These charges must be paid by the recipient of the parcel.

We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information

Please take care when placing your order, as we are unable to cancel or make amendments to an order after it has been placed. Any details which are entered incorrectly at the time of ordering are the responsibility of the customer. 

We are a small company and our teams can sometimes work independently, which means we may not review an email regarding any amendments or cancellations prior to an order being dispatched. 

Amendments include:

  • Change of shipping address
  • Applying discounts/gift cards
  • Full order cancellations
  • Adding and/or removing items from an order
  • Change of product colour

To make a return, please wait until you receive your order and then email us at hello@littlepuku.com

International Timeframes

- All orders are shipped Standard Air Mail with tracking.

- Free shipping on orders over NZD $75.

- Delivery 4-6 working days. 

- All orders are shipped Standard Air Mail with tracking.

- Free shipping on orders over US $50.

- Delivery 5-10 working days.

- All orders are shipped Standard Air Mail with tracking.

- Free shipping on orders over CAD $100.

- Delivery 5-10 working days.

- All orders are shipped Standard Air Mail with tracking.

- Free shipping on orders over AUD $150.

- Delivery 15-20 working days.

Shipping FAQ's

Sorry, we don't offer in-person pickup. Our fulfilment operations are streamlined for quick and efficient shipping directly from our warehouse.

All in-stock orders ship within 24 hours on normal business days.

If your items are pre-order items it will be stated in your cart.

Because orders are processed so quickly we are unable to edit, add to, or change orders once they are placed.

Please double-check your shipping address and cart contents before checking out.

On average, all domestic orders arrive in 2-5 business days.

Delivery to remote and regional parts of Australia may take up to 10 business days. 

International shipping will take anywhere from 6 days to 8 weeks to arrive, depending on the destination.

USA - 6-10 business days.

UK - 6-10 business days.

If you think your package is lost or stolen, please contact us ASAP at hello@littlepuku.com.

We can help review your tracking, lodge a missing parcel investigation and/or help put you in touch with your ground delivery carrier (for international deliveries). 

We always do everything we can to help locate your parcel.

You can find your tracking information in the shipping confirmation email sent after your order has been processed.