SHIPPING + HANDLING

For orders placed before 7am AEST, we endeavour to process the same business day. Orders placed after 11am AEST will be processed the next business day.

 

Once your order has been placed you will receive an order confirmation email. Upon dispatch, you will immediately receive another confirmation email with your tracking number. If you do not receive these email confirmations, please email hello@littlepuku.com

  

shipping within Australia

  • All orders are shipped with tracking
  • Free shipping on orders over AUD $35
  • AUD $3.50 Flat rate shipping fee for orders under AUD $35
  • Delivery time can vary 2-10 days depending on your location
  • Your signature may be required on delivery
 

international shipping 

In some countries, customs or import duties may be charged. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further informationPlease see below for delivery timeframes for your region.

New Zealand
  • All orders are shipped Standard Air Mail with tracking
  • Free shipping on orders over AUD $100
  • AUD $12.45 flat rate shipping
  • Delivery 6-10 working days during COVID
USA
  • All orders are shipped EXPRESS with tracking
  • Free shipping on orders over AUD $100
  • AUD $10.70 flat rate shipping for orders under AUD $100
  • Delivery 6-10 working days during COVID
Canada
  • All orders are shipped Standard Air Mail with tracking
  • Free shipping on orders over AUD $100
  • AUD $12.45 flat rate shipping for orders under AUD $100
  • Delivery 15-20 working days during COVID
UK & Western Europe
  • All orders are shipped Standard Air Mail with tracking
  • Free shipping on orders over AUD $100
  • AUD $12.45 flat rate shipping for orders under AUD $100
  • Delivery 6-10 working days during COVID
Singapore, China, Hong Kong, Japan, Malaysia
  • All orders are shipped Standard Air Mail with tracking
  • Free shipping on orders over AUD $100
  • AUD $12.45 flat rate shipping for orders under AUD $100
  • Delivery 6-10 working days during COVID
Rest of the World
  • All orders are shipped Standard Air Mail with tracking
  • Free shipping on orders over AUD $100
  • AUD $25.50 flat rate shipping fee for orders under AUD $100
  • Delivery 15-20 working days during COVID

 

 

changes & cancellations

All orders are final once they have been processed through the checkout. No further changes can be made to your order once processed including and not limited to; removing and/or adding items to your order, combining orders or cancelling your order.

 

 SHIPPING FAQ'S

 

I think my order is lost or stolen, what do I do?

If you think your package is lost or stolen please contact us ASAP. We can help review your tracking, lodge a missing parcel investigation and/or help put you in touch with your ground delivery carrier (for international deliveries). We always do everything we can to help locate your parcel. 

 

Can I expedite shipping on my order? 

Yes, you can expedite your order by selecting the Express shipping option in the checkout portion of your order.

 

How quickly are orders processed?

All in-stock orders ship within 24 hours on normal business days. If your items are pre-order items it will be stated in your cart. Because orders are processed so quickly we are unable to edit, add to, or change orders once they are placed. Please double-check your shipping address and cart contents before checking out.

 

How long does normal shipping take before it will arrive? 

On average, all domestic orders arrive in 2-5 business days. Delivery to remote and regional parts of Australia may take up to 10 business days. 

 

How long does international shipping take before it will arrive? 

International shipping will take anywhere from 6 days to 8 weeks to arrive, depending on the destination.

USA - 6-10 business days (during COVID)

UK - 6-10 business days (during COVID)

For all other international delivery timeframes please click HERE.

  

What happens if I put in the wrong shipping address?

Contact us immediately if something is amiss with your order. Since orders are processed so quickly, we have a very narrow window to edit or change orders once they are placed. Please double-check your shipping address and cart contents before checking out.

 

Where can I find my tracking information?

You can find your tracking information in the shipping confirmation email sent after your order has been processed.